Refund and Returns Policy

Overview

All sales at Luxury Wears are final.

We do not offer refunds, returns, exchanges, 0nce an order is confirmed.

Customers are responsible for reviewing all product details before purchase. Items are designer-inspired / replica products, and no authenticity claims are made.

Only items that arrive damaged or significantly different from the order may be reviewed, and this must be reported within 24 hours of delivery with clear evidence.

Chargebacks raised for change of mind, sizing, style, or dissatisfaction will be formally disputed using order, listing, and delivery evidence.

Placing an order confirms full acceptance of this policy.

This policy applies to all purchases made from Luxury Wears (“we”, “us”, “our”).

By placing an order on our website, you confirm that you have read, understood, and agreed to this policy in full.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds

Refunds or returns will not be issued for reasons including, but not limited to:

Change of mind
Size, fit, colour, or design preference
Style expectations
Failure to review product descriptions, images, or videos
Claims made after delivery confirmation
Items worn, used, altered, or damaged after delivery

By completing a purchase, you expressly waive any right to a refund or return except where required by law.

Product Information & Buyer Responsibility

We provide detailed product descriptions, images, and videos where applicable.

Customers are solely responsible for reviewing all product information before placing an order.

Placing an order constitutes confirmation that:

The product meets your expectations
You accept the specifications as displayed
You understand the nature of the item being purchased

Damaged or Incorrect Items

In the rare event that an item arrives:

Significantly different from what was ordered, or
Damaged in transit

You must notify us within 24 hours of delivery and provide clear photo and/or video evidence.

Claims submitted after 24 hours will not be considered.

All valid claims are reviewed on a case-by-case basis, and any resolution is at our sole discretion.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via our Contact Form and we will provide you with the return address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Chargebacks & Payment Disputes

By completing a purchase, you agree not to initiate a chargeback, payment reversal, or dispute with your bank, card issuer, or payment provider for reasons including:

Change of mind
Size, fit, or design dissatisfaction
Claims of “item not as described” where the product matches the listing
Delivery delays once dispatch is confirmed

Evidence & Dispute Handling

Luxury Wears retains comprehensive transaction records, including:

Order confirmations
Product listings as displayed at time of purchase
Images and videos provided
Pre-dispatch confirmation media where applicable
Courier tracking and delivery confirmation

These records will be submitted as evidence to vigorously dispute any chargeback or payment dispute.

False or Bad-Faith Claims

Any dispute raised under false, misleading, or bad-faith claims will be contested.

Where evidence confirms successful delivery and conformity with the product description, we reserve the right to:

Reject the dispute
Block future purchases from the customer
Recover dispute, administrative, and processing fees where legally permitted

Initiating a chargeback in breach of this policy may constitute a breach of contract, and we reserve the right to pursue recovery through appropriate legal or civil channels.